Dr. Warren Brandes at 27483 Dequindre Road #201 in Madison Heights, Michigan

Customer Reviews about Dr. Warren Brandes

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  UPDATE: I will keep what I originally wrote and update here like I said I would. So, I went to see the doctor on the 19th of January, the front desk staff didn't look like they wanted to work there, bored, and zero enthusiasm. When I arrived the place was very busy and waited about 2 hours to see the doctor, I didn't mind the wait as they gave me paperwork to fill, which passed the time. Anyway, the staff who were working inside(not including front desk), nurses and doctor Warren Brandes, were very nice and caring. They checked everything and explained everything thoroughly. They also went out of their way to see if my plan covers hearing aid, which it does. They also found me a company that takes my plan, and gave me their contact info. Overall, past the unpleasant front desk staff, everyone was quite nice and caring, and I had an overall good experience. Its one of the reason why a 1* turned to a 4*. PREVIOUS REVIEW: Wasn't originally going to write this but I have to. I have hearing loss and I feel pain in my ear. Anyway, to make an appointment here I needed a prescription from my primary doctor which took about a day got the prescription on 12/18/16. Called and made an appointment on 1/9/2017 (earliest possible), today (1/6/17) they called and said the appointed doctor is on vacation and that his nurse is going to see me. I said its not okay as I want to be seen by a doctor, I would have been fine with the nurse if I didn't need the prescription. So they said the doctor will return on 1/25/17, I said to change the doctor if it makes it possible to get a sooner appointment, they did and the soonest they could get was 1/19/17. Literally, waited 1 month to see a doctor for my ear problem... While the pain in my ear is getting worse and worse. To the doctors and staff working here have some integrity. Its not okay to require patients a prescription to see a doctor. On top of that not even bother seeing the patient and ask if its okay for a nurse to see them instead or reschedule, cause the doctor is on vacation/unavailable on that day. Why even bother giving us the option to set an appointment at that date in the first place? Anyway still haven't seen the doctor, and might go to emergency rather than see the doctor if the pain increases any further but will update later if I do decide to go and see the doctor. But as a first impression its not a good place to go to and I recommend you avoid this place, and ask you primary care doctor to give a referral to a different doctor instead.
  July 10, 2017

  by safayeth khan
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  I actually never made it to Dr. Brandes, as prior to actually coming in for my scheduled appointment, I spoke with what appeared to be the laziest individual I have ever encountered. The woman's name was "Sandra", so she says, and when I called to verify my appointment time 48 hours prior, the manner in which she responded was unacceptable. I subsequently asked to speak with a coworker or staff supervisor, but Sandra informed me that there was "noone else working right now", and as such, I asked "so you are entirely alone?" and she said, "I'm going to hang up now!", before proceeding to actually hang up. I could not believe the response I received. I called back and spoke to her coworker, Monica, who was polite but equally as lazy/unmotivated. I simply asked if my referral was in and requested my appointment date/time. Monica said she "couldn't pull it up right now", because her system wasn't set up for this. She could not tell me if my referral was in nor could she tell me what time/date my appointment was scheduled for. I had to push for these answers before they were willing to respond with answers. I cannot believe the service I just received. Needless to say, I have since cancelled my appointment and will seek care elsewhere. I hope the attending ENT, Dr. Brandes, receives this feedback in one medium or another. -Joe
  January 16, 2017

  by Joseph Hirmiz

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About Dr. Warren Brandes in Madison Heights